Frequently Asked Questions
Everything you need to know about our spiritual home fragrances and artisanal gifts.
What makes your incense and resins unique?
Our products are handcrafted using traditional methods, featuring natural resins, herbs, and essential oils sourced sustainably to ensure a pure and transformative aromatic experience.
How long does shipping take for domestic orders?
Standard shipping typically takes 3-7 business days. We process all orders from our warehouse within 24-48 hours, excluding weekends and holidays.
Do you offer international shipping?
Yes, we ship our spiritual gifts worldwide. Shipping costs and delivery times vary by destination and are calculated at checkout.
What is your return policy for home fragrance products?
We accept returns on unused and unopened items within 30 days of purchase. Due to the nature of our products, we cannot accept returns on used incense or opened essential oils.
Are your products eco-friendly and vegan?
Yes, we are committed to environmental consciousness. Our packaging is recyclable, and our incense sticks are vegan, charcoal-free, and made without synthetic glues.
How can I track my order status?
Once your order ships, you will receive an email with a tracking number and a link to monitor your package's journey to your home.